Refund policy
Return & Exchange Policy – ONESTRND
Returns & Exchanges:
We offer No-Questions-Asked Returns and Exchanges within 7 days of purchase.
Once the returned product is received and passes our quality check, online store credit will be issued via email.
Returns & Exchanges:
We offer No-Questions-Asked Returns and Exchanges within 7 days of purchase.
Once the returned product is received and passes our quality check, online store credit will be issued via email.
To be eligible, the item must be:
-Unworn and unused
-With original tags intact
-In original packaging
Delivery charges of ₹100 will be deducted from store credit.
For exchange requests, please email us at onestrnd@gmail.com or contact +91-8968605720
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Refund Policy:
We do not offer refunds unless the item received is damaged or defective.
In such cases: Our team will inspect the product after it is received back
If no discrepancy is found, the refund will be processed to your bank account within 3 days of receiving the product
For exchanges and refund-related queries, please email within 24 hours of delivery to onestrnd@gmail.com.
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Faulty or Damaged Items:
In the rare case that you receive a defective or incorrect item, please contact our support team via WhatsApp at +91 8968695720 within 24 hours of delivery.
Refund will be processed to the customer's bank account in 5-7 days.
We will not be able to process claims for faulty items raised after this 24-hour window.
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Order Cancellation Policy:
To cancel your order, please contact us through the ‘Contact Us’ page or WhatsApp at +91 8968695720
Cancellations are only possible if the order has not yet been shipped.
Once shipped, the order cannot be canceled. In case of a valid cancellation, you may opt for store credit or choose a replacement product of equal value.
-With original tags intact
-In original packaging
Delivery charges of ₹100 will be deducted from store credit.
For exchange requests, please email us at onestrnd@gmail.com or contact +91-8968605720
________________________________
Refund Policy:
We do not offer refunds unless the item received is damaged or defective.
In such cases: Our team will inspect the product after it is received back
If no discrepancy is found, the refund will be processed to your bank account within 3 days of receiving the product
For exchanges and refund-related queries, please email within 24 hours of delivery to onestrnd@gmail.com.
________________________________
Faulty or Damaged Items:
In the rare case that you receive a defective or incorrect item, please contact our support team via WhatsApp at +91 8968695720 within 24 hours of delivery.
Refund will be processed to the customer's bank account in 5-7 days.
We will not be able to process claims for faulty items raised after this 24-hour window.
________________________________
Order Cancellation Policy:
To cancel your order, please contact us through the ‘Contact Us’ page or WhatsApp at +91 8968695720
Cancellations are only possible if the order has not yet been shipped.
Once shipped, the order cannot be canceled. In case of a valid cancellation, you may opt for store credit or choose a replacement product of equal value.
